Terms and Conditions
DISCLAIMER
Rugsmiths is a trading name of Eben Contemporary Ltd hereby known in this document as Eben Contemporary.
Product information is offered in good faith but should only be regarded as a guide. Confirm any details before making any purchasing or contractual arrangements. E&OE.
Neither Eben Contemporary or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. As our rugs are handmade the dimensions, weights and other specifications given on this site approximate and can vary slightly due to the nature of the handmade nature of the production.
All prices shown on this website include VAT. All goods and prices are subject to availability. You can pay by cheque, debit card or credit card or bank transfer. Goods remain the property of the supplier until paid for in full.
We are not responsible for any international duty or tax.
The colours on our photographs are fair representation, but different screen resolutions and browser software can vary, so please use the photograph as a guide.
By using our services and website, you agree to indemnify Eben Contemporary against any liabilities, claims, damages, losses, expenses including legal fees, which may arise from you using this site.
By using this website, you are fully accepting our terms and conditions and all disclaimers listed.
We reserve the right to change the terms and conditions on this website and it is your responsibility to monitor such changes, so you are aware of our terms and condition of transactions and website use.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.8. Consumer Rights
VAT
Our VAT number is 345071810. Eben Contemporary cannot refund VAT on goods sold outside of the E.U. through the VAT Margin Scheme.
DELIVERY
We are not liable for any costs incurred by you or any loss of earnings. For example, if a delivery is delayed in any way. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery.
PRICING
The price shown does not include delivery. All prices include VAT for UK deliveries. Prices of goods listed on our website can change at any time.
STOCK
If we have made a typo error on pricing and the item is purchased, Eben Contemporary reserve the right to cancel such orders and issue a full refund.
INTELLECTUAL PROPERTY
The rights in the designs and content of this website are owned by Eben Contemporary. Copyright rights and other intellectual property rights are protected. You cannot reproduce, modify, copy, display any of this site including images, documents, text, designs and software without permission. Company names, logos or trademarks on this website are the property of their owners.
ORDERS
Once an order has been placed, it is deemed that you have read and agree to our terms and conditions.
BESPOKE / CUSTOM / MADE TO ORDER
For all products that are made to order or custom made the following agreement should be adhered to ;
Sizes, colours, pile heights, pile content and design must be checked and signed off by the client.
Once the product has started production, no changed can be made.
Designs by Eben Contemporary or Eben Contemporary Ltd trading as Rugsmiths remain the intellectual property of Eben Contemporary.
Eben Contemporary states that by agreement with the client, it will not copy or reproduce any private designs.
After the agreed deposit has been paid, the order will start to be produced.
Any quotes are valid for up to 30 days.
A lead time will be quoted once the deposit has been made. These lead times are estimated and given as a guide only. These products are hand made and therefore any delay must be considered.
The full payment must be made before order can be shipped.
FEEDBACK AND COMPLAINTS
We welcome all feedback or should you have a complaint please contact us on info@rugsmiths.com.